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We can assist with |
 | Control - by creating and maintaining a
positive flow of work by utilizing what resources and facilities are
available |
| Lead - by developing and cascading the
organizations strategy/mission statement to all staff |
| Organize - resources such as facilities
and employees so as to ensure effective production of goods and services
|
| Plan - by prioritizing customer, employee
and organizational requirements |
| Maintaining - and monitoring staffing,
levels, Knowledge-Skill-Attitude (KSA), expectations and motivation to
fulfil organizational requirements |
| Performance Measures - for the
measurement of performance and consideration of efficiency versus
effectiveness |
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Capabilities |
| Operations management is an area of business that
is concerned with the production of goods and services, and involves the
responsibility of ensuring that business operations are efficient and
effective. It is also the management of resources, the distribution of goods
and services to customers, and the analysis of queue systems.
The Association for Operations Management also defines
operations management as "the field of study that focuses on the effective
planning, scheduling, use, and control of a manufacturing or service
organization through the study of concepts from design engineering,
industrial engineering, management information systems, quality management,
production management, inventory management, accounting, and other functions
as they affect the organization" |
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Our approach |
| The origins of Operations Management can be traced
back to the Industrial Revolution, the same as Scientific Management and
Operations Research. Adam Smith treats the
topic of the division of labor when opening his 1776 masterpiece:
An Inquiry into the Nature and Causes of the Wealth of
Nations also commonly known as
The Wealth of Nations.
The first documented effort to solve operation management issues comes from
Eli Whitney back in 1798, leading to the birth of the American System of
Manufacturers (ASM) by the mid-1800s. It was not until the late 1950's that
the scholars noted the importance of viewing production operations as
systems. Historically, the body of knowledge
stemming from industrial engineering formed the basis of the first MBA programs, and is
central to operations management as used across diverse business sectors,
industry, consulting and non-profit organizations. |
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